Greased Lightning


Greased Lightning Limited is committed to ensuring your privacy is protected. We care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy when you place and order and whilst you use the website.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The Information we collect and how we use it

When you place an order with Greased Lightning either over the phone or via the website, we need to know your name, delivery address, credit or debit card number and expiry date, email address and telephone number. This information allows us to fulfil your order and notify you of the status of your order.

All orders are currently fulfilled by Greased Lightning Ltd. If we choose to use a third party service provider for fulfilment at any point in the future we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third party service provider will undertake an agreement with us that they will protect your information, will not pass it on, and not use it for any other purpose than to deliver your ordered goods to you.

If you subscribe to our mailing lists, you will be asked to specify your preferred method of being kept informed by us. We may also ask you to give us optional contact information, for example your mobile number and demographic information like your age.

Greased Lightning Ltd is part of the Medsa Group Ltd. By subscribing to our mailing list you are giving your consent to be contacted by any of the Medsa Group Ltd companies.

We use your information for the purpose of providing you with relevant information about promotional offers available directly from us and from our retail and TV shopping partners, and information about new products and other events or features of our website which we think may be of interest to you and for related marketing purposes. You may choose to start (opt in) or stop (opt out) receiving this information at any time. You can amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided or by calling our customer services team on 01252 279 303.


Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide helpful features such as:

- Ensure that items placed in your shopping basket and orders are processed correctly.

- To identify you as you travel around our site.

- To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of Greased Lightning’s helpful shopping experience features, and we recommend that you leave them turned on.

The following cookies are used on the Greased Lightning website:

Category 1: Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Cookie Name – JSESSIONID Unique Session Identifier

This is a simple token used by Java applications to identify your unique session on the website. It is typically used to maintain the integrity of your session while transacting information with a website, for example, accessing secure areas and submitting forms.

By using our website, you agree that we can place these types of cookies on your device.

Category 2: Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they receive error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Cookies Name – utma, utmb, utmc, utmz Google Analytics

We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP addresses anonymously on its servers in the US, and neither Greased Lightning nor Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.

By using our website, you agree that we can place these types of cookies on your device.

No recognisable personal information is stored in the cookie that can link it back to an individual. You can use your own internet browser to control the use of cookies on your computer and can enable or disable them at any time. 

We also use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database. We monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers. In order to enhance your use and experience of the website you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.

Non-disclosure to third parties

Unless we have your expressed consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent.

Greased Lightning may release account information where we believe in good faith that this release is reasonably necessary to comply with the law.

Your Consent

By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy. If we change our Privacy Policy we will post the changes on this website so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. We will also email you should we make any changes to give you a chance to ask us not to use your information in that way.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.