Greased Lightning

FAQ's

Most Popular

Q. Has my order been dispatched?

A. We aim to dispatch your order within 2 working days.

Q. When will I receive my order?

A. Mainland UK deliveries should be received within 7 working days. Most of our orders arrive within 5 working days, or ever sooner depending on the size and contents. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.

Q. How do I arrange a return?

A. If at any time, or for any reason, you’re not completely happy with your items, we’ll give you a full refund with no fuss, no time limit and with free return postage. It’s all part of our 100% satisfaction guarantee. To do this, please contact us first, as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.

Q. I need some product advice, can you help me?

A. Yes absolutely. Simply contact us and we will endeavour to help you.

Delivery

Q. How much does delivery cost?

A. The delivery charges vary according to the value of your order:

- If your order is under £30.00 the cost of delivery is £3.99

- Delivery is FREE for all orders £30.00 and over

Q. Has my order been dispatched?

A. We aim to dispatch your order within 2 working days and notification will be sent via email confirming this.

Q. When will I receive my order?

A. Mainland UK deliveries should be received within 7 working days. Most of our orders arrive within 5 working days, or even sooner depending on the size and contents. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.

Q. Why haven’t I received my order?

A. On the odd occasion we do experience delays with the delivery service, and orders arrive later than intended. We understand how frustrating this can be, and for this we sincerely apologise. If your order has not arrived with 7 working days, please contact us and we will do our utmost to track the parcel and rectify the problem.

Q. How are my goods packaged?

A. We make sure that we package all items securely and tightly. With liquid products it is vitally important that there is no spillage, we ensure that all bottles have a polythene bag surrounding the product to make sure your goods arrive safely.

Q. Can I deliver to multiple addresses?

You may deliver orders to as many addresses as you wish, however we must request that a separate order is created for each delivery destination.

Separate delivery charges will apply to each address unless the order(s) are over £30.00 and therefore qualify for free UK delivery.

Q. Do you deliver internationally?

A. We currently do not deliver any of our products internationally. However this is something we are looking to change in the very near future.

Returns

Q. How do I arrange a return?

A. If at any time, or for any reason, you’re not completely happy with your items, we’ll give you a full refund with no fuss, no time limit and with free return postage. It’s all part of our 100% satisfaction guarantee. To do this, please contact us first, as there are occasions when it may not be necessary for you to be inconvenienced by sending a product back to us.

Q. I am unhappy with the quality of my purchase. What do I do?

A. We really hope you never need to read the answer to this question, but understand that sometimes this may be the case. We have a 100% satisfaction guarantee in place that states if you are not 100% satisfied with any of our products we will reimburse the total cost. Contact us and we will be ready to help resolve the problem.

Q. Have you received my returned goods?

A. We will notify you via email once we have received your return, and will process a refund within 1-3 working days. If your return is for an exchange, we will send you a new order confirmation for your reference, and confirm a date for dispatch and delivery.

Q. I've returned my order, how long does it take for a refund?

Once we have received your returned products you will be notified by email. Refunds are processed on the same day, and will be credited to your account within 1-3 working days. The credit in your bank account will appear as 'Medsa Group'.

My Order/Account

Q. How do I change or cancel my order?

A. You can cancel or change your order up until the order is packed. The easiest way to do this is to contact us and we will do our best to meet your request. However if your products have already been packed it may not always be possible to cancel or change an order; in this case please see our returns information.

Q. How do I update my personal details?

A. If you want to change your personal details such as address or telephone number then sign in to My Account.

Q. What happens after I've ordered?

A. As soon as you have paid for your order you will receive a confirmation email detailing the delivery address and the products you have ordered. If you spot a mistake, please contact us as soon as possible. Once your items have been picked and carefully packaged, the order will be passed to our delivery partners and sent on their way to you.

Q. I've forgotten my password, what do I do?

A. Don't worry, it happens. Simply click here and choose 'Forgotten your password?' to receive a password reminder via email.

Q. I've received the wrong product, what do I do?

A. We're sorry you have received the wrong item in your order. We try and pack all our products with care, however mistakes occasionally happen and we strive to resolve any problem as quickly as possible. Please contact us and we will resolve the issue immediately.

Q. My order has arrived damaged, what do I do?

A. We’re sorry your items have been damaged. We really do take a lot of care to ensure that your order reaches you in the condition it leaves our warehouse. Please contact us and we will resolve the issue immediately.

Q. How do I unsubscribe from newsletter emails?

A. We would be really sorry to see you go, but if you want to stop receiving exclusive offers and promotions, simply click the ‘Unsubscribe’ link at the bottom of the newsletter.

Shopping With Us

Q. I need some product advice, can you help me?

A. Yes absolutely. Simply contact us and we will endeavour to help you.

Q. Are my personal details secure?

A. We automatically use a government strength 256 bit secure connection that cannot be decrypted by hackers. When you shop with us online nobody ever gets to see your card details as they are passed directly to your bank for authorisation and are not stored on our servers at all.

Your personal details (such as your name and address) are held on our highly secure servers and we will never give your details out to any third party. Click here to view our Privacy Policy.

Q. What payment options do you have?

We take all major debit/credit cards including Switch/Maestro, Solo, Visa, Visa Debit, Visa Electron, Mastercard and also Paypal.

Q. When will I be charged for my order?

We like to do things quickly and efficient. Therefore as soon as you've placed your order we will immediately charge your card once security checks from your bank issuer and our website have been authorised. You will receive an email confirming that your order has been successful.

Q. How do I find out about offers and promotions?

A. By far the best way to keep up with our latest offers is to sign up for our newsletter.

Q. Can I buy your products locally?

A. There are plenty of retailers around the UK that sell our product. The easiest way to find a local store is to go to the ‘Find Nearest Store’ page.

Q. I can't find a product, has it been discontinued?

Occasionally some of our products may become unavailable. We understand that this can be quite significant for our customers and do our best to keep you informed of these changes. Sometimes products may disappear from the website because the item(s) is out of stock. However if you feel that your favourite product has been discontinued, please contact us at Greased Lightning and we will be happy to advise you on a suitable alternative.

Showroom Shine

  1. Q : Do I need to wash my car first?
    A : NO Showroom Shine will clean and shine in one go! Just spray the product onto one panel at a time, wipe over with a good quality microfibre cloth to trap the dirt, and buff to a shine using another microfibre cloth. It’s that fast and easy!
  2. Q : Will it scratch the paintwork?
    A : NO Special cleaning chemicals breakdown dirt and grime, then surround and lubricate grit particles away from the surface. These are then trapped in the weave of the microfibre cloth. The trick is not to use any elbow grease – don’t push the cloth into the paintwork, just move it gently over the dirt and grime. Let the product do the work – if it feels like hard work then you’re doing it wrong! Be careful not to drop the microfibre cloth on the floor as it will grab the dirt particles. If you do drop it, don’t be tempted use it on the paintwork – use another one instead.
  3. Q : Is it just for cars?
    A : NO Showroom Shine is also great for bikes, boats, caravans and motor homes, windows and conservatories.
  4. Q : Do I need to spray on loads and loads?
    A : NO A little goes a long way. Try and get a fine mist through the nozzle and aim for an even covering. If the product is running down the panels then you've used far too much. If it’s really dirty on the sills then let the product soak into the dirt for 10 seconds or so and you might have to clean the panel twice. But Showroom Shine will remove even winter mud safely!
  5. Q : Can I use it in full sunshine?
    A : YES Showroom Shine will not dry hard like traditional waxes in full sunshine. If you do miss a bit when buffing, just reapply Showroom Shine and wipe it away with the microfibre cloth. Showroom Shine also works really well in the rain!
  6. Q : Will it clean all hard surfaces?
    A : YES Showroom Shine works on any hard and shiny surface – glass, wheels, plastic trim, bumpers. We don’t recommend using Showroom Shine inside the car.
  7. Q : Can I reuse the microfibre cloths?
    A : YES Just wash the microfibre cloths 100’s of times in hot water or the washing machine but do not use fabric softener
  8. Q : How many cars can you clean with one bottle?
    A : Up to 10 Of course it depends on the time of year,the weather, the size of the car etc. but with practice you should be able to clean and shine up to 10 ‘average sized’ cars. i.e. size of a Ford Focus. The first time you use Showroom Shine you’ll use too much. You will use less and less as you get used to how it works. Remember: be sparing, a little goes a long way!
  9. Q : Any tips?
    A : Clean and shine one panel at a time. When you’re cleaning around the grill, door shuts and handles, or wheels then spray Showroom Shine onto the cloth and wipe it onto the surface rather than spraying it on. This will avoid getting the product into places you then can’t reach with a cloth! Also use this method when it’s windy so the wind doesn't blow Showroom Shine all over the panels you've just buffed up! And lastly, use good quality microfibre cloths – the cheap ones don’t work as well and don’t last long.

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