Q. I’m not sure which product I need, can you help?
Yes absolutely, if you are unsure which product to buy simply contact us on 01252 279 303 and we will be able to help you.
Q. Can I buy your products locally?
Greased Lightning products are sold in retailers and garden centres across the UK. To find a store near you visit our ‘Store Locator’ page and enter your postcode.
Q. Do you have any offers on?
We do run offers from time to time in our shop. The best way to hear about them is to sign up to our fan club and receive regular emails about new products and great value offers.
Q. Can I put the empty bottles in the recycling?
As a trusted consumer brand, we work to ensure our packaging is as recyclable as possible. Our product bottles are Polyethylene (PET), the caps and gallon refills are High-Density Polyethylene (HDPE) both these types of plastic can be recycled.
We recommend rinsing the empty bottles out first to remove any product residue and at the same time removing any caps or triggers.
Due to the functionality of the triggers, they are currently made from a mix of PET, HDPE and Polypropylene (PP), as are our labels. These are occasionally recyclable, depending on the guidelines of your local council. We are always looking at alternatives and will update our range accordingly.
Q. Are my personal details secure?
We automatically use a government strength 256-bit secure connection that cannot be decrypted by hackers. When you shop with us online nobody ever gets to see your card details as they are passed directly to your bank for authorisation and are not stored on our servers at all.
Q. I need to update my details, how do I do this?
You can change your personal details by signing in to ‘My Account’ and follow the instructions.
Q. I've forgotten my password to log into my account, what do I do?
Don't worry, it happens to us all. Simply click here and choose 'Forgotten your password?' and you will be sent an email reminder.
Orders, delivery and returns
Q. I want to change or cancel my order, how do I do this?
You can cancel or change your order up until we have packed it. The easiest way is to contact us, remember we pack and ship our products promptly so contact us as soon as possible if you have to change your order and we will do our best to help you.
If your products have already been packed, we will need to put it through as a return, you can view our returns information on the ‘Delivery & Returns’ page.
Q. When will my order be dispatched?
We aim to dispatch your order within 2 working days. For more information visit our ‘Delivery & Returns’ page.
Q. Do you deliver to other countries?
We currently only deliver within the UK, however, this is something we are looking to change in the very near future.
Q. I haven’t received my order yet?
On a rare occasion, we do experience delays with the delivery service and orders may arrive later than intended. We understand how frustrating this can be for you. If your parcel has not arrived with 7 working days, please contact us and we will be able to track the parcel and assist you.
Q. My order has arrived, but it is damaged, what do I do?
We’re sorry your items have been damaged, we really do take a lot of care to ensure that your order reaches you in good condition. Please contact us within 28 days of the date of order and we will aim to resolve the issue immediately.
Q. My order has arrived but it’s the wrong product, what do I do?
Please accept our apologies. We try and pack all our products with care, but mistakes do sometimes happen, and we will do our best to resolve any problem as quickly as possible.
Please contact us within 28 days of the date of order and we will aim to resolve the issue immediately.
Q. I am unhappy with the quality of my purchase, what do I do?
We really hope you never feel unhappy with the products you have ordered though we understand that sometimes this may be the case. We have a 100% satisfaction guarantee in place so if you are not 100% satisfied with any of our products, we will reimburse the total cost. Please contact us and we will be ready to help resolve the problem.
Q. I've returned my order, how long does it take for a refund?
We will notify you by email once we have received your returned order. Refunds are processed on the same day and will be credited to your account within 1-3 working days under the reference ‘Medsa Group'.