Q. I’m not sure which product I need, can you help?
Absolutely. If you need advice or help with any of our products, feel free to contact our Customer Services team on 01252 279 303 (Mon – Fri 9 am to 5 pm).
Q. Can I buy your products locally?
Greased Lightning products are sold in retailers and garden centers across the UK. To find a store near you visit our ‘Store Locator’ page and enter your postcode.
Q. How do I dispose of Greased Lightning products?
Our 500ml bottles, 1 Litre bottles, Gallon refills and caps are made from Polyethylene (PET) and High-Density Polyethylene (HDPE), which are widely recyclable.
Please ensure you rinse empty bottles clean, prior to recycling.
Our triggers however, are made from a mix of PET, HDPE and Polypropylene (PP). Whilst Polypropylene is a recyclable material, there are some local restrictions in place, therefore we would advise checking with your local council prior to recycling.
Any unused product must be disposed of in the paint section of your local Household Waste Recycling Centre.
Q. Are my personal details secure?
We store personal details such as your name and address on our highly secure servers for ease of ordering, but we do not hold any information such as payment methods and card details.
Q. I need to update my details, how do I do this?
You can edit personal details such as emails and delivery addresses by signing in to ‘My Account’.
Q. I've forgotten my password to log into my account, what do I do?
Don't worry, it happens to us all. Simply click here and choose 'Forgotten your password?'
Orders, delivery and returns
Q. When will my order be dispatched?
Orders placed before 11 am Monday to Friday will be dispatched the same day. Orders placed after 11 am will be dispatched the next working day.
For more information visit our ‘Delivery & Returns’ page.
Q. I want to change or cancel my order, how do I do this?
You can cancel or change your order up until we have packed it. The easiest way is to contact us, remember we pack and ship our products promptly so contact us as soon as possible if you have to change your order and we will do our best to help you.
If your products have already been packed, we will need to put it through as a return, you can view our returns information on the ‘Delivery & Returns’ page.
Q. Do you deliver to other countries?
Unfortunately, we are unable to delivery to countries outside the United Kingdom. We do however, sell our products via Amazon and eBay, both of whom can fulfill deliveries outside the UK.
Q. I haven’t received my order yet?
We understand how frustrating it can be, waiting for a parcel that never arrives! That’s why we use DPD to delivery our parcels.
DPD customers receive a one-hour delivery window via SMS or email, so you don't need to wait in all day. What's more, Follow My Parcel allows DPD customers to watch the progress of their parcel on a real-time map, and it also supplies a final 15-minute time slot.
During peak times of the year such as Easter and Christmas, delivery delays may occur. If your order has not been received within 5 working days of purchase, please call our customer services team on 01252 279 303 and we will liaise directly with the courier to resolve the issue.
Q. My order has arrived, but it is damaged, what do I do?
We’re sorry your items have been damaged, we really do take a lot of care to ensure that your order reaches you in good condition. Please contact us within 28 days of the date of order and we will aim to resolve the issue immediately.
Q. My order has arrived but it’s the wrong product, what do I do?
Please accept our apologies. Our orders are packed by human hands – whilst every effort is made to ensure orders are packaged correctly and securely, mistakes can sometimes happen!
Please call our customer services team on 01252 279 303 and we will resolve the issue promptly.
Q. I am unhappy with the quality of my purchase, what do I do?
We hope you’ll be delighted with our products, but if for any reason you’re not completely happy, we’ll refund or replace the item(s) as part of our 100% satisfaction guarantee.
Simply call our customer services team on 01252 279 303 (Mon – Fri 9 am to 5 pm).
Q. I've returned my order, how long does it take for a refund?
Refunds are processed immediately upon receiving the returned goods and we will notify you via email once complete. The money will be credited into your account within 1-3 working days, under the reference ‘Medsa Group'.