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PRIVACY POLICY
The information we collect
Stop receiving correspondence
Cookies
Security of your information
Non disclosure of information
Your consent
Greased Lightning UK Limited is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy when you place and order and whilst you use the website.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The information we collect and how we use it
When you place an order with Greased Lightning either over the phone or via the website, we need to know your name, delivery address, credit or debit card number and expiry date, email address and telephone number. This information allows us to fulfil your order and notify you of the status of your order.
All orders are currently fulfilled by Greased Lightning UK Ltd. If we choose to use a third party service provider for fulfilment at any point in the future we will therefore pass on your details to that service provider so that they can deliver your goods to you. That third party service provider will undertake an agreement with us that they will protect that information, will not pass it on, and not use it for any other purpose than to deliver your ordered goods to you.
If you subscribe to our mailing lists, you will be asked to specify your preferred method of us keeping you informed. We may also ask you to give us optional contact information, for example your mobile number and demographic information like your age.
We use your information for the purpose of providing you with information about promotional offers available directly from us and from our retail and TV shopping partners, and information about new products and other events or features of our website which we think may be of interest to you and for related marketing purposes. You may choose to start (opt in) or stop (opt out) receiving this information at any time.
To start or stop receiving correspondence from us
By joining our ‘Accelerator Club’ you opt in to automatically receive information about new products, special offers on the website and Ideal World TV, preview sale and clearance items, receive exclusive member only discounts and get invitations to trial and test new products. You can join the Accelerator Club by filling in a form on our website or by calling our customer services team on 01792 77 22 33.
If you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on the unsubscribe link at the bottom of your emails and following the instructions provided or by calling our customer services team on 01792 77 22 33.
In common with other websites we use “cookies”. These are small files that our website puts on your hard drive so that it can remember information about you at a later date. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket
We use cookies, for example, to:
• Ensure that items placed in your shopping bag and orders are
processed correctly
• To identify you as you travel around our site
• To provide site usage information, which together with purchase
information, will further help us improve and develop the
products and services offer.
No recognisable personal information is stored in the cookie that can link it back to an individual. You can use your own internet browser to control the use of cookies on your computer and can enable or disable them at any time.
You can usually change your browser so that it will not accept cookies.
We also use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database.
We monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers. In order to enhance your use of the website you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID.
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Our payment gateway providers Sage Pay use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Pay are encoded to prevent tampering. No information passed to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
All sensitive data on Sage Pay is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held is extremely secure and regularly audited by the banks and banking authorities to ensure it remains so.
Non-disclosure to third parties
Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us.
We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes without your express consent.
Greased Lightning may release account information where we believe in good faith that this release is reasonably necessary to comply with the law.
By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy. If we change our Privacy Policy we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it. We will also email you should we make any changes to give you a chance to ask us not to use your information in that way.